Frequently asked Questions

Membership has it’s benefits at Kannabis Kulture. Signing up is easy, fill out our registration form on one of the sign up links.  Once logged in, you can proceed to fill out your address details or simply checkout.

If you have any issues please reach out to us during business hours (9 am to 5 pm PST, Monday to Saturday).

Welcome to the club!

After signing up on the site, all new members receive 20% off their first order.   

We currently do not sell memberships. Membership status is assigned after your first order.  Based on your first order $ amount, you will be assigned a membership level. 

Your membership level is activated upon your first purchase and is valid for 30 days.

Membership levels are reset every 30 days, and based on your previous 30 day $ spend total.  The more you spend, the more you save!  Below are some of the perks, we will be evaluating and adjusting as time goes on, always looking to provide more value to loyal customers.

If you’ve made a mistake with the address on your order, please just place a new order ensuring the correct details, and then send payment to match that new order.

Orders are processed according to payments received matching that specific order#.

If you have already submitted payment that HAS been accepted by us for an order with incorrect address information, please let us know asap, we’ll do our best to change the address info before the shipment goes out.

 

Summary:  

Problem: Made a mistake with the address?  

Solution: Do not make payment yet.  Place a new order, submit payment with new order#; this is the one that will get processed. 

You can see your orders in your account area at any time. Clicking on the order will bring up the current status and any tracking information if it has been shipped.  Please see our processing times and schedules for details on status changes.

All orders shipped generally arrive within 1-3 business days. Please expect possible delays during the pandemic.

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